Systems we've built and tested

→Fine-tuned DistilBERT classifies each ticket into an intent category.

→Agents work from a kanban or list queue with ticket history and templates.

→91% average accuracy across the 7 categories, measured on 120 held-out test tickets.

→Each message is matched against the business's own documents before a reply is drafted.

→Anything outside the business gets a polite decline instead of an invented answer.

→A live pipeline view shows every message from received to reply sent.

→No per-message API fee, because it runs on a local model. Hosting is a separate cost once deployed.

→Speech-to-text, the language model and text-to-speech run as one real-time voice pipeline.

→Runs as a clinic, salon or restaurant, each with its own services and booking rules.

→A Live Proof panel shows reply time, language detected, calls answered and bookings.

→Executive dashboard on a public sales dataset that consolidates multiple branches.

→Forecasting module plus behavioural customer segmentation.

→"Ask Your Data" translates plain-English questions into SQL.

→A continuous pipeline builds per-product price history.

→The detector compares each "was" price against that history.

→An AI insights layer surfaces drop patterns and anomalies.

→Advances to the nearest of five regulatory thresholds.

→The 70-hour rule runs on a rolling 8-day window.

→Daily logs render as an FMCSA-format SVG grid, exportable as PDF.